We hope you love your purchase, however, If for any reason you would like to return your order, we are happy to exchange any unworn, unaltered and unwashed swimwear for another size, style or colour. Swimwear must have original tags attached and hygiene stickers must be in place on all bikini pants and one-pieces and cannot have been removed at any time.
When trying on swimwear, please avoid contact with make-up and deodorant. We may not be able to accept items that are damaged or market.
To make a return, please ensure you email us at firstname.lastname@example.org within 14 days of receiving your items. Returns can NOT be submitted without emailing us first. This is to ensure that the bikini you wish to exchange is available in stock.
We will then ask you to send your unworn swimwear back to us along with the returns form enclosed with your original packaging.
We recommend your returns are sent via registered post so you have a tracking service as we cannot guarantee the safety of items being returned and cannot accept responsibility for items until we have received them.
All exchanges will be re-sent via regular, tracked post free of charge once we have received your returned items.
*Please allow 3-7 working days within Australia, 10-15 working days for everywhere else.
*All sale items are final and cannot be exchanged.
*Online store credit may be issued in place of exchanges that are unavailable.
We do not offer refunds unless the item you receive is deemed faulty by Raston Collection. In the unlikely case that you receive a faulty item please email us on email@example.com and we will personally assist you to quickly resolve the issue.
To return an item:
1.Email us at firstname.lastname@example.org within 14 days of receiving your item/s with your order number and return reason and indicate which items you would like to exchange or refund.
2.We will issue a return Authorization number (RAN) via email which is to be filled out on your returns form and included with your returned item/s. Please note we cannot accept any returns without a RAN and any unauthorized returns will be returned to the customer.
3.Send your unworn and unaltered item/s including packaging and all tags and hygiene strip intact, along with the completed return slip, to:
For details on consumer rights regarding returns and refunds, you can gain more information here-