We have a sizing guide on our website for reference, or you can contact our team via email email@example.com and we can guide you.
Yes! Raston Collection uses the latest SSL encryption technology to safely transmit your personal and credit card information. We do not store any credit card details nor do we share any personal information with any third party.
HOME & LIVING
For Home & Living we ship Australia wide. Unfortunately currently we do not ship outside of Australia. If you are wanting a product and are outside of Australia you can contact us via email firstname.lastname@example.org and we may be able to help you!
Good news! For swimwear we can ship to virtually any address in the world.
*Note that there are restrictions on some products, and some products cannot be shipped to some international destinations. For more information contact our team email@example.com
SHIPPING FOR HOME & LIVING
We only ship Australia wide for Home & Living
Standard shipping for Australian states ACT, NSW, SA & QLD will be $10.
Standard shipping for Australian states NT, WA & TASMANIA will be $20.
SHIPPING FOR SWIMWEAR
Express shipping on all deliveries within Australia with a flat rate fee of $10
Standard shipping on all deliveries outside of Australia – rest of world a flat rate fee of $20
*COVID – 19 – We are working hard to get your order to you as quickly as possible but due to these circumstances times frames are not guaranteed . Home & Living
Australia wide 2-14 days depending on postcode
Australia 1-3 business days
Rest of world 5-14+ days
Yes for all orders within Australia. No PO BOX deliveries for overseas orders. Please contact firstname.lastname@example.org for further assistance.
Custom or import duty fees are charged by some countries outside of Australia and this must be paid by the customer. Customs fees varies from country to country and it depends on your parcel’s weight and size. We recommend checking with your local custom office to avoid any surprise additional charges. If you refuse the parcel, Raston Collection will not be able to refund the original shipping cost associated with returning the parcel.
HOMEWARE & LIVING We do not offer a return or refund for change of mind. If your item is faulty or you need help with your purchase please contact our team email@example.com
SWIMWEAR For swimwear YES we offer an exchange or refund on full price products. You are entitled to an exchange or refund within 14 days of receiving your items.
Please note Raston Collection only accepts a refund or exchange if your items match the below- Proof of purchase Returns card filled out and returned with the returns number we give you via firstname.lastname@example.org Your items must be unworn, unaltered and unwashed. The original tags attached and the hygiene stickers must not be removed and still in place. Sale items are final and can’t be exchanged or refunded unless faulty.
Please be sure to check your junk or spam folder if your confirmation email does not appear in your inbox. If you still have not received your email, email us on email@example.com
Australia- using the tracking number we sent you via email
Caring for your swimwear is important. Make sure you follow the simple steps to keeping your swimwear in good condition. Do not iron or leave in sun. Hand wash in cold water and rinse in cold water. Lay flat out of direct sunlight to dry. Make sure after leaving the beach that all sand is removedfrom garment as this can dry out the fabric. Do not dry clean or wash in warm or hot water. Store in a dry place where air flows frequently to avoid moisture from building in garments. Do not leave in direct sunlight. Avoid contact with sunscreens, oils & chlorine- this may cause colour to fade and damage material. Avoid contact with rough surfaces. EG- rocks, pebble/stone pool surfaces.
We do not/ will not take responsibility for balling of fabrics when made in contact with rough surfaces.