Shipping

* COVID-19 We are still business as usual however please understand we can not control shipping time frames due to current circumstances due to Covid – 19. We are working hard to get your order to you in a timely manner. Thank you for understanding.

SHIPPING FOR SWIMWEAR

Shipping within Australia

Express shipping on all deliveries within Australia at a flat rate of $10
Orders are dispatched within 1-2 business days.
Please note that any orders placed after 11am will be dispatched on the following business day.
Please allow 1-2 business days for delivery.
Please note shipping may take longer for regional areas.
Purchases made on weekends and public holidays will be processed on the following business day.

You can track your order online through www.auspost.com.au/track with your tracking number sent to you via email.

International Shipping

International shipping $20 DHL standard 5-14+ days
Orders are dispatched within 1-2 business days.
Please note that any orders placed after 11am will be dispatched on the following business day.
Unfortunately, we are unable guarantee the exact delivery time on international orders.

Please note:
Clearance items are final sales only. They cannot be exchanged or returned unless the item is faulty.

Some countries charge custom or import duty fee and this must be paid by the customer. Customs fee varies from country to country and it depends on your parcel’s weight and size. We recommend checking with your local custom office to void any such surprise additional charges. If you refuse the parcel, Raston Collection will not be able to refund the original shipping charges or shipping cost associated with returning the parcel.

No PO BOX deliveries for overseas orders.
You can track your item via DHL website http://www.dhl.com.au/en/express/tracking.html
You will receive a tracking number direct from DHL when your parcel is sent.

SHIPPING FOR HOME & LIVING

Home & Living Australia wide only

Flat rate Standard shipping of $10 for ACT, NSW, SA, VIC & QLD

Flat rate Standard shipping of $20 for WA, NT & TASMANIA

Sorry we do not ship Home & Living anywhere outside of Australia.

However if you would like to enquire please reach out to us at admin@rastoncollection.com

Tracking your order

Orders are usually shipped within 24 hours of purchase. You will be notified about the order confirmation and shipping confirmation through email. Once your order is shipped, you will be emailed the tracking details.
Please note: We do not respond to shipping enquiries through social media. Please email us at admin@rastoncollection.com for help.

Delivery timeframes

Orders are usually dispatched within 24 hours of purchase. Any order placed on a weekend or public holiday will be processed and sent the following business day. Once your order is dispatched, you will receive a confirmation email.

Please note:
Rural areas may require more time for delivery.
Order delivery times are provided as guidelines only. We do not take into account any possible delays caused due to payment authorisation.
We cannot be held liable for any delay in delivery as the delivery time provided to us is by the freight company.

Delivery address

Please provide a complete address for where you want the order to be delivered. If you are providing a work address, please mention the business as well as receiver’s names. A signature is required upon delivery for all orders unless ATL – see below. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel will be taken to your local post office or freight office. Once an order is dispatched, we will not be able to amend delivery location or redirect the parcel.

ATL (Authority to leave)

No PO BOX deliveries for overseas orders. Although we do not recommend leaving orders unattended, you may request for this service. Add ‘Please leave order if not at home’ in the comment section on the checkout page. When you opt for ATL, we will not be able to offer any further assistance to you if your order goes missing or is damaged after it has been deemed delivered by the carrier.

Free shipping is not available on clearance items. Orders that are made solely from clearance items will incur the shipping rate for your country.